Part Time Customer Assistance Representative - Huntington, NY


The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and sales.

This position pays $14. 00 per hour.

This is a part-time position - not to exceed 25 hours a week


  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned


  • Must Have a high school diploma or GED
  • Must be at least 18 years old
  • Spanish Speaking Preferred
  • Must have at least either 2 years of customer service experience or at least 2 years of college experience
  • Must have a valid unrestricted driver s license with no more than 3 moving violations and/or at-fault accidents within the past 3 years
  • No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
  • Aside from religious observances, are you able to work the following schedule:

Monday 8:00a- 1:30p (1/2 hour break), Tuesday 8:00a-1:30p(1/2 hour break),Friday 8:00a-1:30p(1/2 hour break), Saturday 8:45a-1:00p, Sunday 8:45a-1:00p

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