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Sales Leader-Walt Whitman

Description
The Henri Bendel Sales Lead is a non-management position with primary responsibilities for serving customers and selling merchandise. The Sales Lead is also responsible for leading sales floor coverage, maintaining a selling focus in the absence of Store Management and supporting all aspects of visual presentation and store operations including opening and closing routines.
Essential Role Responsibilities:
Sales and Service:
Lead selling and service efforts as the Customer Sales Lead during scheduled shifts.
Leads and inspires by example; motivates associates to reach set goals.
Develop a strong knowledge of our product's content, features and benefits to help facilitate sales. Assist other associates to communicate these features and benefits as needed.
Communicate individual and team performance feedback to management.
Ensure associates consistently demonstrate client service standards.
Assist store management in conducting new associate onboarding and sales training.
Business Operations:
Ensure that staff coverage meets the needs of the business by flexing associates appropriately on the selling floor and stock room as needed.
Partner with store management to execute action plans that optimize results and ensure effective execution of all operational activities.
Maintains knowledge of, adheres to, and communicates effectively to associates all company promotions, events, policies, procedures and guidelines in the absence of the SM or CM.
Assist in meeting payroll targets b ensuring appropriate sales floor coverage and maintaining a selling focus in the absence of the SM or CM.
Ensure associates receive scheduled breaks and meal periods in the absence of SM or CM.
Perform opening and closing procedures in the absence of the SM or CM.
Maintain the visual and operational standards of the store and company at all times; perform merchandise flow duties for the sales floor and backroom as directed.
Perform POS transactions on designated shifts and execute management functions in the absence of SM or CM.
Attends product knowledge training sessions.
Brand Building:
Lead consistent focus on delivering the Bendel experience.
Display expert knowledge of product, company policies and store/company strategies.
Provide leadership or assistance with floor sets, window changes, visual presentation standards, signage placement, etc.
Assist in resolving customer service decisions in accordance with Company policy in the absence of the SM or CM.
Helps foster a positive and results oriented atmosphere that celebrates successes and achievements.
NOTE: MAY PERFORM OTHER DUTIES AS ASSIGNED
Qualifications
Minimum of 1 year customer service experience.
Proven ability to successfully lead a sales team; viewed as a leader among peers.
Supervisory experience preferred.
Demonstrated sales accountability.
Effective communication, organization and leadership skills.
Availability for varied weekly shifts including weekend, closing and holiday shifts.
Knowledge of and passion for hottest fashion trends.
Ability to understand what defines a brand.
Education and Experience
Minimum of 1 year customer service experience.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

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